Return Policy

At Herbology, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns under the following conditions:

1. Eligibility for Returns

  • Products must be returned in their original, unused condition.

  • Return requests must be made within 3 days of receiving your order.

  • Products that are damaged, defective, or incorrect may be eligible for a return.

2. Non-Returnable Items

  • Opened or used products

  • Custom or special-order items

  • Sale or discounted items

3. Return Process

  1. Contact us at contact@herbology.pk with your order number and a photo of the product.

  2. Our team will review your request and approve it if it meets our return criteria.

  3. Once approved, you will receive instructions for returning the product.

4. Refunds

  • Refunds are processed to your original payment method within 5–7 business days after we receive the returned item.

  • Shipping charges are non-refundable unless the return is due to an error on our part.

5. Contact Us

For any questions regarding returns, please contact:

📧 Email: contact@herbology.pk